Legal Protection

Runex Privacy Policy

Your personal information is our top priority. Everything about how Runex collects, uses, and protects your data is laid out here with full transparency.

Last Updated: January 2026
Please Note: By using the Runex platform, you are considered to have read and agreed to this privacy policy. For any questions about your data, please reach out to our support team.

1. Introduction

Runex (runex.bio) respects your privacy and is committed to protecting your personal information. This privacy policy explains what data we collect, why we collect it, how we use it, and how we keep it secure.

We believe that when players know how their data is being used, they can enjoy Runex with greater confidence. That is why we always uphold a policy of full transparency.

This policy applies to the Runex website, mobile app, and all related services. Whether you are registering, logging in, or playing — your privacy is our priority at every step.

2. Information We Collect

Runex collects two types of information from you — what you voluntarily provide and what is automatically gathered while you use our services.

Data Type Example Collection Methods
Identity Information Name, date of birth, national ID number Registration Form
Contact Information Phone number, email address Registration Form
Financial Information Mobile banking number, transaction history Payment Page
Device Information IP address, browser type, operating system Automatic
Usage Data Game history, session duration, click patterns Automatic
Location Data Country, City (IP-based) Automatic
Important: Runex never collects or stores your full bank card number or PIN. Payment information is always kept in encrypted form.

3. How We Use Your Information

Runex uses your data only for legitimate and specific purposes. We never collect information we do not need.

  • Account Management: To create your profile, verify logins, and secure your account.
  • Identity Verification (KYC): For meeting regulatory requirements and preventing fraud.
  • Financial Transactions:For secure processing of deposits and withdrawals.
  • Customer Support: To help our support team resolve your issues quickly.
  • Promotions & Offers: To show you relevant bonuses and offers based on your preferences.
  • Security Monitoring: To prevent suspicious activity, money laundering, and fraud.
  • Service Improvement: Data analysis to further enhance your platform experience.
  • Legal Obligations: For compliance with applicable laws and regulatory guidelines.

4. Cookie Policy

The Runex website uses cookies — small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

Essential Cookies Analytical Cookies Preference Cookies Security Cookies
  • Essential Cookies: Maintaining login sessions is also essential to ensuring account security.
  • Analytical Cookies: To understand which pages are visited most — this data does not identify you personally.
  • Preference Cookies: To remember your language preferences and display settings.

You can disable cookies from your browser settings, though doing so may cause some features to not work correctly.

5. Sharing Information with Third Parties

Runex never sells your personal data. However, in certain circumstances, information may be shared with our trusted partners:

  • Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
  • Identity Verification Services: Regulatory-approved service for completing the KYC process.
  • Technology Infrastructure: Server hosting and security service providers who are bound by strict confidentiality agreements.
  • Legal Authorities: Disclosure of information in response to a court order or a valid request from a regulatory authority.
  • Fraud Prevention: Limited data sharing with international fraud detection networks.
Our Commitment: All third-party partners are contractually required to uphold our privacy standards. We do not transfer personal data to any advertising networks.

6. Data Security Measures

Runex uses industry-standard security technology to protect your data. Our security framework is built in multiple layers, so if one layer is ever breached, the others continue to keep your information safe.

  • SSL/TLS Encryption: All communication between your browser and our servers is encrypted with 256-bit SSL.
  • Database Encryption: Sensitive data is stored in encrypted form — even if the server is accessed, the data cannot be read.
  • Two-Factor Authentication (2FA): An additional layer of security for login and critical account activities.
  • Real-Time Monitoring: Automated 24/7 monitoring system to detect unusual activity.
  • Regular Security Audits: Regular system audits conducted by independent third-party experts.
  • Staff Training: All staff receive regular data protection training and are bound by strict confidentiality agreements.

7. Your Rights

As a Runex user, you have the following rights over your own data:

Right to Access Information

You may submit a request to find out what information we hold about you.

Right to Rectification

You may request correction of any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

Right to Data Portability

You may request a copy of your data in a machine-readable format.

Right to Object

You may object to the use of your data for marketing or analytical purposes.

To exercise any of the above rights, write to our support team. We are committed to responding within 30 business days.

8. Children's Privacy

Runex strictly does not provide services to anyone under 18. We do not knowingly collect or store data from anyone below that age.

If we have reason to believe that a registered user is a minor, we will immediately close that account and delete all associated data.

  • A note for parents — keep your device and login credentials away from children.
  • If anyone attempts to create an account in a child's name, please notify our support team.

9. Data Retention Period

Runex retains your data only for as long as necessary or legally required.

  • Active Account Information: For as long as the account remains active.
  • Financial Transaction Records: Minimum 5 years (as required by regulatory guidelines).
  • KYC documents: Up to 5 years after account closure.
  • Game Logs & Session Data: Up to 2 years.
  • Support conversations:Up to 3 years.

Once the designated retention period ends, data is securely and permanently deleted or anonymized.

10. Policy Changes & Contact

Runex may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and significant changes will be notified on the platform.

Continuing to use the platform after any changes means you accept the updated policy. We recommend visiting this page periodically to stay informed.

Contact Us: For any privacy-related questions, concerns, or requests to exercise your rights, please contact our support team. We are always here to help.

Why Your Data Is Safe with Runex

The Core Pillars of Our Security

SSL Encryption

Every connection you make is secured with 256-bit SSL. We ensure maximum encryption at every point of data transmission.

KYC Verification

By verifying your identity at registration, we ensure that only the genuine account owner has access — leaving no room for fraud.

Two-Factor Authentication

OTP verification is mandatory at login and withdrawal — no one else can access your account.

Data Not Sold

Runex never sells your personal data to third-party advertisers. Your data belongs to you alone.

Real-Time Monitoring

Our automated systems monitor for suspicious activity 24/7 and take immediate action upon detecting any irregularities.

Regular Security Audits

Independent security experts regularly audit our systems to identify and immediately address any vulnerabilities.

Start Playing in a Safe Environment

Your data is fully protected at Runex. Join now and enjoy gaming on a platform you can trust.

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